T&C
TERMS AND CONDITIONS Effective Date: [13 August 2025]
Welcome to The Water Hero! Please read these Terms and Conditions (“Terms”) carefully before accessing or using our website and purchasing our products. By using our website or placing an order, you agree to be bound by these Terms.
1. Acceptance of Terms By accessing and using this website, you confirm that you accept and agree to comply with these Terms. If you do not agree, please do not use our services.
2. Products and Pricing All product descriptions and prices are accurate at the time of listing but are subject to change without notice.We reserve the right to modify, discontinue, or update products and prices at any time. Prices are listed in GBP and exclude applicable taxes as specified.
3. Order Placement and Payment Orders are confirmed only after payment receipt.Accepted payment methods include [list payment options].We reserve the right to refuse or cancel any order at our discretion, particularly in cases of errors or suspected fraud.
4. Shipping and Delivery Delivery times are estimates and may vary based on location and availability.Title and risk of loss pass to the customer upon delivery of the products.Customers must provide accurate delivery information; additional charges may apply for incorrect details.
5. Returns, Refunds, and Cancellations We accept returns within seven days of receipt if the product is defective or not as described.To request a return, contact our customer service at info@thewaterhero.co.uk. Refunds will be processed after the returned product is inspected and approved.
6. Usage and Safety Customers are responsible for following all safety and handling instructions included with our products. The Water Hero shall not be liable for damages or issues caused by incorrect installation, mishandling, or misuse.
7. Intellectual Property Rights All content, trademarks, logos, and images on this website are owned by The Water Hero or its licensors.Unauthorized use or reproduction is strictly prohibited.
8. Liability LimitationsTo the fullest extent permitted by law, The Water Hero shall not be liable for any damages, including incidental, consequential, or punitive damages arising from the use of our products or website.
9. Modifications to TermsWe reserve the right to modify these Terms at any time. Changes will be effective upon posting on this page.Continued use of the website constitutes acceptance of those changes.
10. Governing LawThese Terms shall be governed by and construed in accordance with the laws of Guernsey.
Contact Information For questions or concerns regarding these Terms, please contact us at:
Email: info@thewaterhero.co.uk
Phone:07911762633
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